Contact & Help

Can't find where your eBook download links are?

Upon purchasing an eBook from us, you will get an email from BookFunnel. The email should come from help (at) as shown here:


The link in the email remains valid for 14 days. After this link expires, you can always get your eBooks from your online BookFunnel library:

Your email address is your login, and you'll be prompted to set up a password. If you purchased the eBook with your PayPal account, your login will be your primary PayPal email address.

Not sure how to read your eBooks?

You can transfer your eBooks to a favorite reading app such as Kindle or Nook, you can download the BookFunnel app (it works just like the Kindle app) and log in to read them directly from your BookFunnel library, or you can go read them in a browser window on any device through your online BookFunnel library at


Having trouble downloading your eBooks?

If you have any trouble at all, email help (at) or click the "Need Help?" button at the top-right of the BookFunnel download page for your eBook or audiobook, and BookFunnel's tech support team will get back to you quickly!

Question about your order or need a refund?

Please email us at team (at) and we will get back to you as soon as we can.

Want to learn more about the Heroes of Time or Penny Pangolin books?

Hop over to or to read about the various news and updates for each series!

Want to read a sample before you buy?

Click here to read a sample of the first few chapters of Heroes of Time Legends: Murdoch's Choice.